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Diamond Bank committed to Quality Service Delivery says GMD

The Group Managing Director and Chief Executive Officer of Diamond Bank Plc, Mr. Emeka Onwuka has reassured of the Bank's commitment to remain customer-centric in its financial service delivery, as he urged its numerous customers to take advantage of the Bank's life changing bouquet of products

Speaking at the Bank's Customer Forum which held during the weekend in Ibadan, Oyo State capital, Mr. Onwuka hinted that the increase in the Bank's product offerings and its aggressive expansion scheme are practical demonstration of the Bank's appreciation of the need to provide superb financial services to its customers, especially with the reality of the present world economic melt down.

"The introduction of our life changing products in the market and our recent expansion schemes are meant to strengthen our partnership with our customers so they could excel in their respective businesses, more especially in today's fiercely competitive business environment. Clearly, these initiatives will enhance our quality service delivery, as well as, enable us pay adequate attention to the needs of our customers in different market segments," he stated.

Emeka assured customers of the Bank's full preparation to deliver quality services to them in an efficient, seamless and cost-effective manner by leveraging latest technology, adding that wherever, whenever and whatever services they require from Diamond Bank, he is assuring that they will get it.

"We first came to Ibadan about ten years ago and since then, we have commissioned three branches and as I speak to you, we have approval to do more. All these are geared towards bringing banking services closer to your doors. In addition, we will not rest on our oars to ensure that our customers remain at the centre of our business. For us, our customers are our kings and we will continue to revere them at all times," he said.

Onwuka also thanked the customers for choosing Diamond Bank and promised that the Bank will remain resolute in proving tailor-made financial services that best meet their banking needs.

Diamond Bank remains one of the strongest Banks in the country and its core strengths lies in its unique SME business model which has made the Bank a leading bank in small to medium size enterprise market. The Bank's proven market track record gives it competitive advantage in understanding clients' needs and risk profiles in the diverse Micro, Small and Medium scale Enterprises (MSMEs) sector. Another key strength of the Bank lies in the solid Diamond Brand which is associated with integrity, professionalism and high ethical standards. As a matter of fact, this culture has been imprinted on the organization by the founding fathers of the Bank. The Bank is also blessed with exceptional, experienced and cohesive management team with a clear strategic objective to deliver profitable growth to stakeholders.